When we all go shopping in daily life, we always look out for value added services. We seek for the high quality products, but we prefer the products that come with value added services like warranty times, repair terms, return if no satisfied and many other forms of sales services. Such services are always the difference between the products we buy and the products we reject.
Similarly, at cnhidee, we value our customers and hence, we have a whole lot of value added sales services on all our LED panel light, led downlight, led bulb, led tube, led spot light: all of these led lighting products come with value added services like 3 year warranty, technical and financial guidance and lots more. These are some of our sales services that make us unique and popular in todays led lighting industry. Today we shall briefly guide you through our sales service process.
Process before sales:
At cnhidee, all our customers, be it inquiry customers, exhibition customers, or even customer referenced by other parties, we feed all their data ranging from company names, country, contacts and even the source that led them to us, into our specialized sales software which generates a unique special customer number for which we shall forever identify the particular customer.
From this point on, we furnish the customers with all the necessary technical and financial data for our led lights (led panel lights, led downlights, led bulbs, led tubes, led spot lights) that we find fitting for their application. The technical data ranges from performance certificates, Test reports, IES reports, Packaging data, weight and some other comparative reports. We always guide our customers to buying the right led panel lights, led down lights, led bulbs, led tubes, led spot lights that fit their application. We even have sample policies that boost customers’ confidence in our led lighting products after the sample testing.
After the sale of any one of our led lights (led panel lights, led downlights, led bulbs, led tubes, led spot lights), with reference to the PI, we feed the order data into our specialised K3 order software and we generate the unique order number that shall be attached on every other product in that particular order alongside the bar codes/ serial numbers. This is to serve as a key point of reference for all warranty claims.
After sales service process.
In the unlikely event of any mal-function of any of our led lights (led panel lights, led downlights, led bulbs, led tubes, led spot lights) we have a 24 hour service hotline dedicated to giving instant guidance on any simple repairs necessary for the restoration of normal functioning. If this fails, we then request the customer to prepare a detailed defects report and also share with us video and photographic evidence highlighting the nature of defects registered on our led light (led panel lights, led down lights, led bulbs, led tubes, led spot lights). All this data shall have the order number and product serial number. The data is then forwarded to our engineers who analyse the defects and offer service solutions. If the defect can be serviced in the customer’s country, we shall send a repair guidance document for reference by a qualified technician during the repair; all service charges will be met by cnhidee. If we fail to assess the mode of the defect through the above means, then we request the customer to return the led light (led panel lights, led down lights, led bulbs, led tubes, led spot lights) back to our factory (all costs paid by cnhidee) for a detailed analysis in our laboratory. After establishing the cause of failure in our lab, depending on whether the failure was as a result of our product underperforming, we shall send a replacement to the customer otherwise, we shall request the customer to pay for the replacement. We guarantee our quality and we top it all up with our excellent value added sales services, this is making us one of the world’s leading led light suppliers in the world.
For further data regarding our sales services, please contact us at email@example.com or Joseph@hideeled.com